Privacy Policy

At Call96 Casino, we take your privacy seriously. When you create an account, play games, or contact support, you trust us with personal information—and we treat that responsibility with care. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what choices you have.

Please read it carefully so you can make informed decisions about using our services.

Data Processing

We process personal data to operate Call96 Casino, provide access to our games and features, protect players, and meet legal and regulatory obligations (including responsible gambling and anti-money laundering requirements).

By using Call96 Casino, you confirm that you understand and accept this Privacy Policy. We may update it from time to time, so it’s worth checking this page occasionally. If changes are made, your continued use of the site will be treated as acceptance of the updated version.

Collection of Information

We collect different types of information depending on how you use Call96 Casino. This may include:

Registration and account data: details you provide when you create an account, such as your name, date of birth, address, email, phone number, and login details.
Identity and verification data: documents and information required for KYC checks, such as ID copies, proof of address, and payment verification details.
Communication records: messages and logs from contacts with our support team (email, live chat, or other channels).
Transaction data: deposits, withdrawals, payment method details (where applicable), and records needed for accounting and compliance.
Usage and device data: information about how you use our site, including IP address, browser type, device identifiers, pages visited, session data, and gameplay-related activity.
Responsible gambling and safety data: information related to limits, self-exclusion, risk checks, and fraud-prevention monitoring.

Usage of Information

We use your personal data to:

Create and manage your Call96 Casino account.
Provide access to games and casino services.
Process deposits, withdrawals, and other transactions.
Verify your identity and meet compliance obligations.
Prevent fraud, detect suspicious activity, and protect account security.
Provide customer support and respond to your requests.
Maintain the integrity of our platform, including troubleshooting and service improvements.
Send marketing communications only if you have given explicit consent (and you can opt out at any time).

Marketing Communications

If you choose to opt in, Call96 Casino may send you promotional emails, offers, and updates. You can stop receiving marketing messages at any time by:

changing your preferences in your account settings (where available), or
contacting customer support and requesting removal from marketing communications.

Service-related messages (for example, important account or security updates) may still be sent when necessary.

Disclosure of Information

We do not sell or rent your personal data.

We may share your data only when needed to operate Call96 Casino and meet our legal obligations, including:

Within our business operations: sharing with relevant internal teams for account management, security, payments, and support.
With service providers: third parties that help us deliver services (such as payment processing, identity verification, fraud prevention, hosting, analytics, and customer support tools).
With regulators and authorities: when required by law, regulation, court order, or to comply with anti-money laundering obligations.
With professional advisers: auditors, legal advisers, or consultants, where necessary and under confidentiality obligations.

Whenever we share data, we do so under appropriate contractual and security safeguards.

Data Security and Retention

Call96 Casino uses technical and organizational security measures designed to protect your personal data from unauthorized access, misuse, loss, or alteration. These measures may include access controls, encryption where appropriate, monitoring, and secure storage practices.

We keep your data only for as long as necessary for the purposes described in this Privacy Policy, including compliance and legal requirements. Where regulations require it (such as anti-money laundering rules), certain data may be retained for a minimum period after account closure, typically at least five years, or longer if required by law.

Cookies and Tracking

Call96 Casino uses cookies and similar technologies to:

keep the website functioning properly,
remember your preferences,
improve performance and usability,
analyze traffic and usage patterns, and
support marketing features where permitted.

You can manage cookies through your browser settings. Please note that blocking or deleting cookies may affect how the site works and could limit certain features.

Your Rights and Contact Information

Depending on your location and applicable data protection laws, you may have rights to:

access your personal data,
correct inaccurate or incomplete data,
request deletion (where applicable),
restrict or object to certain processing,
withdraw marketing consent at any time, and
request a copy of your data in a portable format, where supported by law.

To exercise your rights or ask questions about this Privacy Policy, you can contact Call96 Casino support and request that your message be directed to the Data Protection contact.

If GDPR applies to you, you may also have the right to file a complaint with your local data protection authority.